Refund policy

At Runway Dog Boutique, we want you and your furry friend to be completely satisfied with your purchase! If you're not happy with an item, our return and exchange policy is simple and straightforward:

Return/Exchange: You can return or exchange any item within 14 days of receiving your order. Items must be unused, unwashed, and in their original condition with tags attached. We cannot accept returns on items that have been worn, chewed, or damaged by your pet.

Process: To initiate a return or exchange, please email us at  contact@runwaydogboutique.com with your order number and the reason for the return/exchange. Once approved, we'll provide you with a return shipping label. Please note that returns will need to be sent to the following address: 3715 Garrett Road, Suite 1046, Drexel Hill, Pa 19026

Refund: Once we receive the returned item and confirm it's in good condition, we'll process your refund within 10 business days. Refunds will be issued to the original payment method. Please keep in mind it can take some time for your bank or credit card company to process and post the refund.

Exchanges: If you'd like to exchange an item for a different size, etc. let us know in your email. We'll send out the replacement item as soon as we receive the original.

Non-Returnable Items: Personalized items, final sale item and gift cards are not eligible for return or exchange.

Customer Support: If you have any questions or concerns, don't hesitate to reach out to us at contact@runwaydogboutique.com. We're here to help!

Thank you for shopping with us, and we hope you and your dog enjoy our products!